SYNERGY FLOAT CENTER AND SYNERGY FLOAT SPA PRIVACY POLICY
Last Updated: May 31, 2026
At Synergy Float Center and Synergy Float Spa (“Synergy,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information you share with us. Our mission is to help optimize humanity through wellness, education, and personal growth, and we believe trust and transparency are essential components of that mission. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you regarding your personal information.
Information We Collect
To provide our services, manage customer relationships, and operate our business, we collect certain personal information. Information we collect may come directly from you, through your interactions with our website, through appointment bookings, waiver forms, memberships, purchases, communications with our staff, marketing and advertising platforms, website visitor-identification technologies, or through other lawful third-party sources.
The information we collect may include your name, phone number, email address, mailing address, date of birth, emergency contact information, appointment history, membership information, waiver information, purchase history, communication preferences, and any other information you voluntarily provide to us. We may also collect technical information regarding your interaction with our website and online services.
How We Use Information
We use personal information to provide services, schedule appointments, process transactions, maintain customer records, deliver customer support, improve our offerings, manage memberships, communicate with customers, administer promotions, monitor business performance, and operate our facilities.
We may also use your information to provide educational content, newsletters, promotional offers, event announcements, wellness information, special promotions, and other communications related to Synergy’s services and mission.
By providing your contact information, you consent to receive communications related to your relationship with Synergy. These communications may be delivered by email, text message, telephone, direct mail, or other lawful methods. You may opt out of promotional communications at any time by using the unsubscribe link in emails, replying STOP to text messages, contacting us directly, or following other instructions provided in the communication.
Please note that even if you opt out of promotional communications, we may continue to contact you regarding appointments, memberships, purchases, billing matters, waiver requirements, account information, safety notifications, and other operational communications necessary to provide services.
Website Usage, Analytics, and Visitor Identification
When you visit our website, we may automatically collect certain technical information regarding your visit. This information may include IP address, browser type, operating system, device information, pages visited, referral source, visit duration, and other website usage data. This information helps us improve website functionality, security, customer experience, and marketing effectiveness.
Synergy may utilize website visitor-identification, audience-matching, lead generation, remarketing, and related technologies provided by third-party vendors. These technologies may assist us in understanding which individuals, households, businesses, or organizations have expressed interest in our products, services, educational content, or events. In some cases, these services may provide contact information or business information associated with website visitors based on information obtained from lawful third-party data sources.
We may use information obtained through these technologies to conduct marketing outreach, provide educational resources, answer questions, introduce our services, offer promotions, or share information that we believe may be relevant to prospective customers.
Information obtained through these technologies may be combined with information from publicly available sources, customer inquiries, appointment requests, social media interactions, marketing platforms, or other lawful sources.
All marketing communications generated through these processes will include a method to opt out of future communications. Individuals may request that we cease marketing communications at any time.
At the time of this policy’s publication, Synergy may use website analytics, visitor-identification technologies, remarketing platforms, and similar tools to improve business operations and customer outreach. The specific technologies used may change over time as technology evolves.
Information Sharing
We do not sell customer personal information to third parties.
We may share information with trusted vendors, service providers, and business partners who assist us in operating our business. These may include appointment scheduling providers, payment processors, website hosting companies, software providers, marketing platforms, analytics providers, accounting professionals, legal advisors, insurance providers, customer communication platforms, and other vendors necessary to support our operations.
These providers are only authorized to access information necessary to perform services on our behalf and are expected to maintain reasonable safeguards to protect customer information.We may also disclose information when required by law, court order, subpoena, legal process, government request, or when we believe disclosure is necessary to protect our rights, customers, employees, property, or public safety.
Health and Wellness Information
Because Synergy provides wellness-related services, customers may voluntarily share health, wellness, lifestyle, or personal information. While Synergy is generally not considered a covered entity under the Health Insurance Portability and Accountability Act (HIPAA), we recognize the sensitive nature of this information and strive to handle it with professionalism, discretion, and respect.
Data Security
We take reasonable administrative, technical, and physical measures designed to protect personal information from unauthorized access, disclosure, misuse, alteration, or destruction. These safeguards may include secure software systems, restricted access controls, employee training, and other reasonable security measures.
However, no method of electronic storage, internet transmission, or communication system can be guaranteed to be completely secure. While we work diligently to protect customer information, we cannot guarantee absolute security and encourage customers to exercise appropriate caution when sharing sensitive information electronically.
Data Retention
We retain information for as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, maintain business records, enforce agreements, prevent fraud, and support legitimate business operations. Information may be retained even after a customer relationship ends when required by law or legitimate business necessity.
Your Privacy Choices and Rights
Customers may request access to personal information we maintain about them, request correction of inaccurate information, request removal from marketing communications, or request deletion of certain personal information where legally permissible.
Please note that certain information may be retained for legal, regulatory, accounting, safety, fraud-prevention, or operational purposes. If essential customer information is removed, we may be unable to provide future services.
Third-Party Websites
Our website, communications, and marketing materials may contain links to third-party websites, products, services, or resources. Synergy is not responsible for the privacy practices, content, security, or policies of third-party websites or services. Users are encouraged to review the privacy policies of any external websites they visit.
Children’s Privacy
Our services are not intended for children under the age of 13 without parental or guardian involvement. We do not knowingly collect personal information from children under 13 through our website. If we become aware that personal information has been collected from a child in violation of applicable law, we will take reasonable steps to delete that information.
Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, technology, legal requirements, or customer needs. Any updates will become effective upon posting to our website. Continued use of our services after changes are posted constitutes acceptance of the revised policy.
Contact Information
If you have questions regarding this Privacy Policy, would like to update your information, exercise your privacy rights, opt out of communications, or request additional information regarding our privacy practices, please contact Synergy Float Center or Synergy Float Spa through the contact information provided on our website.
By using our website, booking services, signing waivers, purchasing products or services, communicating with our staff, or otherwise interacting with Synergy, you acknowledge that you have read and understand this Privacy Policy.
